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This Privacy Policy explains what information we collect when you access 789 taya, how we use it, and what choices you have over your own records. It applies to account holders in eligible regions where access is permitted under local law.
When you open an account with us, we collect the registration details you provide — your name, contact information and the credentials you set. Each time you log in or make a transaction, we record session data and the details of that activity. Payment records connected to GCash, Maya or GrabPay deposits are stored as part of your transaction history and are accessible inside your account wallet view after login. We collect this information for three reasons: to operate your account correctly, to verify that transactions are processed as you initiated them, and to respond to support requests you raise. We do not sell your personal data to third parties. Where we work with service providers who process data on our behalf — such as payment processors for GCash, Maya and InstaPay channels — those providers are bound by data-handling terms consistent with this policy. Cookies and session identifiers are used to keep you logged in across pages and to remember your preferences within the lobby. You can adjust cookie settings through your browser at any time; however, some account functions depend on session cookies to work correctly. Availability of our services depends on local law and eligible regions, and this policy applies only where access is lawful.
This policy covers data we hold directly. It does not extend to third-party sites or services that you reach through links on our pages — those are governed by their own separate policies.
Data generated when you log in, update your profile or change your password falls inside this policy. We hold login timestamps and device identifiers associated with your account session.
Records of deposits and withdrawals processed through GCash, Maya, GrabPay or InstaPay are covered here. The payment provider itself also holds its own record, which falls under that provider's policy.
Pages you visit within 789 taya, games you open and lobby navigation events are logged as session activity. This data is used to maintain account security and support any dispute you raise.
External links, partner information accessed outside our domain, and your own e-wallet provider's interface are outside the scope of this policy. Review each third party's policy separately before sharing data with them.
You have practical options available to you at any time. The most direct way to review your account data is through the account dashboard after login — your profile details, transaction history and session records are all visible there without needing to contact us first. If any detail is incorrect, you can edit your profile fields directly from the account settings page; the fields and update steps are shown inside the dashboard. For records that are not editable through the dashboard — such as historical transaction logs — you can raise a data request with our support team and we will confirm what is held and in what form. If you believe data is being processed in a way that does not match this policy, raise it through the same support channel. We aim to acknowledge every data-related request and route it to the right person promptly. Closure of your account does not erase all records immediately; retention periods and the process for requesting deletion are explained in the trust section below.
Log in and open the account dashboard to see your profile, transaction history and session activity without contacting support.
Edit your name, contact details and preferences directly from the account settings page. Fields and save steps are shown inside the dashboard.
Contact our support team to ask what data we hold, request a summary or flag a concern. We will confirm receipt and follow up through the same channel.
If you want to request deletion or restriction of specific data records, reach out through the support contact paths listed on this page. We will advise on what is possible under our retention policy.
If you have a question about your data, want to raise a correction or need clarification on any part of this policy, use one of the contact paths below. Our support team handles privacy-related requests through the same channels as account help.
Open the live chat widget from any page on 789 taya. It is the quickest path for questions about your account data or transaction records.
Send your data request or policy question to our support email address listed in the help section of your account dashboard after login.
The Help Centre inside your account covers common privacy questions, data correction steps and how to read your GCash, Maya or GrabPay transaction history.
We keep your account data only for as long as it is needed to operate your account or comply with applicable legal requirements in eligible regions. Once a retention period ends or an account is closed and any required hold period has passed, data is deleted or anonymised. You can request confirmation of the retention period that applies to your records by contacting support.
Account and transaction data is stored on secured servers. Access is limited to authorised personnel and the service providers we use to operate payment channels like GCash, Maya and InstaPay.
We use session cookies to keep you logged in and functional cookies to save lobby preferences. No marketing profiling cookies are set without your consent. Browser settings let you manage these at any time.
Login sessions are protected by credential verification steps shown in the account access flow. If you notice login activity you did not initiate, contact support immediately through live chat.
When this policy changes materially, we post an updated version at this address. The date of the current version is shown at the bottom of this page. Continuing to use your account after an update means you have read the revised policy.
Below are questions we regularly receive about how 789 taya handles account data. If your question is not answered here, contact support through the live chat or the email address in your account dashboard.
We collect the registration details you enter — name, contact information and login credentials. Once your account is active, we also log session data, login timestamps and the transaction records tied to your GCash, Maya or GrabPay activity as shown in your account wallet.
Your profile details, transaction history and session records are visible inside the account dashboard after you log in. For records that are not displayed there, raise a data access request with our support team and we will confirm what is held.
We do not sell personal data. We share data only with service providers who process it on our behalf — such as payment processors handling GCash, Maya and InstaPay transactions — and only under terms consistent with this policy. No sharing happens outside those operational purposes.
Data is kept for as long as your account is active and for any period required under applicable law in eligible regions. After your account closes and any mandatory hold period passes, data is deleted or anonymised. Contact support to ask about the specific retention period for your records.
Log in and go to the account settings page — the editable fields and save steps are shown there. For data that cannot be changed through the dashboard, such as historical transaction logs, contact support and we will advise on the correction process.
Raise the concern with our support team through live chat or the support email in your account dashboard. We will acknowledge your message, review the handling against this policy and respond through the same channel. Availability of remedies depends on local law and eligible regions.